Role required: service_catalogue_manager.
If this role permissions are insufficient, then elevate them to the admin role.
Create Services and define them with descriptions, SLAs, and other service specifications stored in the Knowledge Base.
To create a service, follow the steps below:
- Navigate to the Service Portfolio → Service Pipeline or CMDB → Services menu.
- Click New to open the form.
- Fill in the form fields.
- Click Save or Save and Exit to apply the changes.
Set a Service to Active state
To make your service visible to end-users, set its State to Active:
- Navigate to the Service Portfolio → Service Pipeline menu.
- Enter the service form.
- Select the Active option in the State field.
- Click Save to apply the changes.
The service is now available in Service Portfolio → Service Catalogue.
Form Description
Field | Description |
|---|---|
Number | Automatically assigned to a service. |
Name | Name of a service. |
Service Type | Describes the type of a delivered service. Select one of the following values in a drop-down list to fill in the field:
|
| Master Service | Assign a Master Service choosing it from the list of the service Items with the IT service type value. |
State | Select one of the three possible values:
When creating a new service, the New state is assigned to it automatically. |
Operational State | Determines an IT service availability with the following possible statuses:
|
Business Criticality | Specifies an IT service cruciality to a business with one of two values:
|
Service Specification | Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT service. |
Owned by | Assign a responsible person from the Users list as a service owner. |
| Description | Contains all the necessary information details. |
Updated at | Shows the date and time of the last change. |
| Updated by | Shows the last user changed the service. |
To view the list of all the services, go to CMDB → Services, or open a new catalogue window from the Master Service field when creating a new service.
