Notification templates are a very useful and flexible tool for modeling the notification process. They provide an ability to develop templates for different tasks and cases.
Create a template
To create a notification template, complete the steps below:
- Navigate to the System Notification → Notification Templates.
- Click New and fill in the fields.
- Click Save or Save and Exit to apply the changes.
Notification variables
Specify a notification variable using the following syntax:
${variable-name.variable-parameters}
Notification variables
| Variable | Description | Example |
|---|---|---|
| ${current} | This variable refers to the current record in the specified table. | ${current.caller} – for example, if this variable is used in a notification rule in the Other recipients field of the Who will receive tab, the notification is sent to the caller (the originator of the issue). |
| ${event} | This variable refers to the specified event context in case if the notification is triggered by some event. You can get the values of the fields within the Event (sys_event) table related to this event. | ${event.param_1} |
| ${script} | This variable runs the specified script developed with the Notification Scripts functionality. The name of the called script should not contain spaces. | ${script:add_an_attachment} |
| ${template} | This variable is used to link the notification template table (sys_notification_template) and the notification rule table (sys_notification_rule). When using it, you can transfer the template fields to the relevant notification rule fields. | ${template.template_name} – for example, if this variable is used in the Subject field, the subject line stored in the template is applied to a relevant field. |
| Variables that display links to the current record | ||
${URI} | The link text is the non-clickable link to the record. | ${URI} Source: View the task: ${URI} ${URI} Output: View the task: https://instance.example.com/record/task/160525805616015648 |
| ${URI_REF} | The link text is the display value of the record. | ${URI_REF} Source: View the task: ${URI_REF} ${URI_REF} Source: View the task: TSK0005555 |
