Service Catalog Management

A service is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks.

Service Catalog Management is a key process of providing relevant and accurate information regarding services. All services are usually stored in the core repository named Service Portfolio divided into two parts:

• Service Pipeline – contains services that are new or inactive. They may be just proposed, under development, or under construction. 
• Service Catalog – contains active services offered to customers; this is the only part visible to them.

In SimpleOne, services are used in Incident Management, Change Enablement, Service Request Management, Configuration Management, and Knowledge Management, so every ITSM/ESM object is linked with a service. In fact, service is a core element of the ITSM/ESM Solution.

Services are used in Knowledge Management to classify the articles in the Knowledge Base. As a Service Knowledge Management System (also known as SKMS), SimpleOne uses services in the Configuration Management system to relate the Knowledge Base articles to the end-user needs. 

For information on how to create services, see Create Services.