A service is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks.
Service Catalog Management is a key process of providing relevant and accurate information regarding services. All services are usually stored in the core repository namedService Portfolio divided into two parts:
Service Pipeline – contains services that are new or inactive. They may be just proposed, under development, or under construction.
Service Catalog – contains active services offered to customers; this is the only part visible to them.
Services are used in Knowledge Managementto classify the articles in the Knowledge Base. As a Service Knowledge Management System (also known as SKMS), SimpleOne uses services in the Configuration Management system to relate the Knowledge Base articles to the end-user needs.