[*FT0000268 Каталог запросов на основе REM*] https://home.simpleone.ru/record/safe_feature/160510963118905565
Service catalogs allow creating an ordered structure of internal and external services provided to consumers. Within the Service Catalog,
Create a service catalog
- Navigate to Catalogs Configuration → Service Catalogs.
- Click New and fill in the fields.
- Click Save or Save and Exit to apply changes.
Service catalog form description
| Field | Mandatory | Description |
|---|---|---|
| Name | N | Specify a catalog name. |
| Image | N | |
| Description | N | Specify some descriptive text for this service catalog. |
| Active | N | Select this checkbox to make the catalog active or inactive. |
Create a service category
- Navigate to Catalogs Configuration → Service Categories.
- Click New and fill in the fields.
- Click Save or Save and Exit to apply changes.
Service category form description
| Field | Mandatory | Description |
|---|---|---|
| Name | Y | Specify a category name |
| Service Catalog | N | Specify a catalog to which this category relates to. If a category is created out of any existing catalog, this field populates automatically with the catalog name. |
| Parent category | N | Specify a parent category for this category if you are creating a multilevel category structure. If a category is created out of any other category, this field populates automatically with the parent category name. |
| Image | N | |
| Description | N | Specify a category description |
| Order | N | Enter a number allowing to define category order in a catalog. Categories are sorted in ascending order. |
| Active | N | Select this checkbox to make categories active or inactive. If a category is not active, all items and subcategories in it will not be available on the Self-Service Portal. |
Create a task template
Атрибуты шаблонов запросов вынесены на уровень шаблонов задач.
https://home.simpleone.ru/record/agl_sub_task/160520606114013770?menu_id=160518117915308850
- Navigate to Catalogs Configuration → Task Template.
- Click New and fill in the fields.
- Click Save or Save and Exit to apply changes.
| Field | Mandatory | Description |
|---|---|---|
| Name | Y | Specify a task template name |
| Create table | N | Select this checkbox if a new table for catalog items should be created in addition to existing ones. |
| State | Y | |
| Order | N | Enter a number allowing to define item order in a catalog. Items are sorted in ascending order. |
| Active | N | |
| Image | N | |
| Description | N | Specify a task template description to display on a |
| These fields are displayed when the Create table checkbox is selected | ||
| Parent table | Y | Specify a parent table for a newly created table. |
| Service catalog | Y | |
| Service category | Y | |
| These fields are displayed when the Create table checkbox is unselected | ||
| Service catalog | ||
| Service category | ||
