Cabinet

The Self-Service Portal contains the current user's workspace, Cabinet.

My Cabinet provides the following elements:

My Tickets
My CI.

CI are configuration items that belong to the current user. See the Configuration Management article to learn more.

My Tickets

Generally, a list of records contains elements as listed below:

The <breadcrumbs> widget navigating within the Portal pages structure.
The <sidemenu> widget adding a sidemenu.
The <listitems> widget leading to a list of records. The widget is bound with the Task table. Open the record form by clicking on the element.

The page is located on a separate node.

Breadcrumbs widget configuration

To configure breadcrumbs correctly, it is preferable to use the attribute values as in the example below (type these values in the Template field of the <breadcrumbs> widget form):

breadcrumbs

<div class="portal__breadcrumbs customized">
  <breadcrumbs>
</div>

After that, you can define the breadcrumbs view in the CSS field of this form:

Breadcrumbs CSS

.customized {
   background: #FFFFFF;
  padding: 9px 0px 8px 16px;
}

Sidemenu widget configuration

To configure a sidemenu widget, it is preferable to follow the recommendations when filling in the attribute values. You can use the example below as a pattern:

Sidemenu

<SideMenu
parentsDepth="1"
childrenDepth="1"
   includeCategories="1"
   includeItems="1">\
</SideMenu>

List widget configuration

To configure a list widget, it is preferable to follow the recommendations when filling in the attribute values. You can use the example below as a pattern:

listItems widget

<listitems class="linkStyles" tableName="itsm_request" condition="" listView="Widget" itemPage="page" itemView="view" choiceConditionName="state" dateConditionName="sys_updated_at" perPage="10" displayColumnNumber="2"></listitems>

On this list, service requests will be displayed of 10 records per page, sorted by the update date and time in ascending order.

My CI