a A Configuration Management Database (or CMDB), which is a database that stores configuration records. One or more CMDB’s may be part of the overarching CMS.

Configuration records, then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.

Configuration Management System is basically just a set of tools (like databases, files, etc.) that are used to gather, update, and analyze data about all of your configuration items and their relationships.

Configuration Type

It may be either an IT Service or IT System, Server, Database, Data storage, Cluster Node, Cluster.

IT Services are considered as Configuration Items in the SimpleOne solution. 

Type defines CI form, fields and related lists.

Configuration Item

A Configuration Item (or CI) is simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example.

To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the form with the following fields:

Field

Description

Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

CI Type

Description

Contains all necessary information details.

Service Owner

Define a person from the Users list.

State

Select one of two possible values:

• Active;

• Inactive.

Operational State

Determines an IT Service availability with the following possible statuses:

• Available;

• Degradated;

• Unavailable;

• Maintenance.

CI Item = IT Service

Service Type

Desribes a type of a delivered Service.

Select one of the following values in a drop-down list to fill in the field:

• Business - IT Service is provided from Service supplier to customer;

• Operational - one of the company's departments delivers IT Service as a provider;

• Underpinning - an IT Service is delivered to a Service provider by the third party;

• Request - IT Service is provided on request.

Master Service

Specifies a primary IT Service if necessary.

Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.

Service Specification

Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. 

Business Criticality

Specifies an IT Service cruciality to a business with one of two values:

• High;

• Low.

CI Item = ...

Serial Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

Primary IT Service

Specify a provided IT Service choosing it from the list of the CI Items with the IT Service type value.

Serial Number

Enter a serial number of your configuration component if it has one.

IP Adress

Enter the PI number of your configuration device if it has one.

DNS

Enter the DNS adress of your CI if it has one.

Location

Confirm the CI location

CI Relationships

CMDB → CI Relationships...

Add, establish

Field

Description

Source CI

Recipient CI

Bilateral Relation

Operational Status Transfer Type

Relationship Weight

Weight on change

Service Resource Model

Watch the model and relationships.

CMDB) allows managing Configuration Items (CIs) including identifying, recording, maintaining, controlling, and reporting. CMDB collects and stores the following items as configuration records:

• Configuration Items, such as IT Services and their components required for service delivery.
• CMDB Class Types, determining CI business logic and the set of various attributes.
• CI Relationships, specifying types of interactions, and dependencies between CIs. Follow the CI Relationship link to learn more. 

CMDB records, therefore, describe your CIs with their relationships, types of dependencies, and various characteristics.

The Service Model visualizes CIs and their relationships with a Dependency Map view, which demonstrates CIs current statuses and interactions.

CMDB Class Type

In the SimpleOne solution, IT Services are considered as Configuration Items, along with the constituent components required for proper service delivery. The CMDB Class Type specifies a set of the CI attributes, its place, and hierarchical position on the Service Model structure.

To identify your CI either as an IT Service or as a custom CI, at first, determine your CIs diversity with the CMDB Class Type list.

To create a new CI Type, follow the steps below:

• Navigate to CMDB → CI Types, and push the New button. 
• Fill in the Name field.
• Click the Save or Save and Exit to apply changes.

Created CMDB Class Type appears at the start of the list. Since each Class Type defines the hierarchical level of the Service Dependency Map, creating a new one results in adding the next lower level of the model.

Configuration Item

Create, identify, configure, and manage your CIs and their parameters with the records in the list of the Configuration Items (sys_cmdb_ci) table. These records keep all detailed information such as CI Type, set of attributes with their values, and lists with the related records.

To add a new configuration item, please complete the steps below:

1. Navigate to the CMDB → Configuration Items.
2. Click New and fill in the fields.
3. Click Save or Save and Exit to apply changes.

There are two ways to extend the CMDB structure:

• CMDB extension with table inheritance.
• CMDB extension with classes and models.