Content Categories determine the way items stored in the Content Databases.
| Notetip |
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Role required: admin. |
Create a Content Category following the steps below:
- Navigate to KB Dictionary → Content CategoryCategories.
- Click New and fill in the form.
Click Save or Save and Exit to apply the changes.
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Field | Mandatory | Description | |||
|---|---|---|---|---|---|
| Number | Y | Content category number. This field is populated automatically. | |||
| Name | Y | A name of a content category appropriate to its purposes (ex. Article for service SLAs and descriptions, Known Error for keeping KEDB records). | |||
| Description | Y | Additional information about content categories. | |||
| Content DB | N | Select a content database from the list to bind a category with some database previously created. | Description | Y | Additional information about content categories. |