Any record view can be styled with a specific label, signifying that the record matches some criteria and potentially requires strong attention. For example, you can label all Major Incidents in your solution with the red label, so the risk that they may be ignored is minimized.
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Role required: admin. |
To configure a label, complete the steps below:
- Navigate to UI Customization → Table Customization → Form Labels.
- Click New and fill in the fields.
- Click Save or Save and Exitexit to apply the changes.
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Form Labels are used only for the agent interface. They are not shown in widgets on the Self-Service Portal. |
Form Label form field
| Field | Mandatory | Description | |||
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| Name | N | Type the name of the label. | |||
| Active | N | Select this checkbox to activate the label record. | |||
| Table | N | Specify the table containing the records that should be labeled.
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| Color | N | Select the color of the label from the drop-down menu. Available choice options:
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| Condition | N | Use the condition builder to build a filter before applying labels | . In the field part of the condition builder, choose record fields. You can create more than one condition in one filter using complex AND and OR actions. You can also use dynamic filters to configure conditions. An empty condition always returns true.
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An empty condition always returns true.
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