A Configuration Management Database (CMDB) allows managing Configuration Items (CIs) including identifying, recording, maintaining, controlling, and reporting. CMDB collects and stores the following items as configuration records:

• Configuration Items, such as IT as IT Services and their components required for service delivery; .
• CI CMDB Class Types,  determining determining CI business logic and the set of various attributes;.
• CI Relationships, specifying types of interactionsof interactions, and dependencies between CIs. Follow the CI Relationship link to learn more. 

CMDB records, therefore, describe your CIs with their Relationshipsrelationships, types of dependencies, and various characteristics.

The Service Model visualizes CIs and their relationships with a Dependency Map view view, which demonstrates CIs current statuses and interactions.

CMDB Class Type

In the SimpleOne solution, IT Services are considered as Configuration Items in the SimpleOne solution, along with the the constituent components required for proper service delivery.  The CI The CMDB Class Type specifies a set of the CI attributes, its placeits place, and hierarchical position on the Service Model structure.

To identify your CI either as an IT Service or as a custom CI, at first, determine your CIs diversity with the CI Types CMDB Class Type list.

Add a new CI Type

To create a new CI Type, follow the steps below:

• Navigate to CMDB → CI Types, and push the New button. 
• Fill in the Name field with the required value.Push
• Click the Save or Save and Exit button to apply changes.

A created CI Type is added to the end Created CMDB Class Type appears at the start of the list.  Since each CI Class Type defines the hierarchical level of the Service Dependency Map, creating a new one results in adding the next lower level of this the model.

Configuration Item

Create, identify, configure, and manage your CIs and their parameters with the records in the list of the Configuration Items. These Items (sys_cmdb_ci) table. These records keep all detailed information such as CI Type, set of attributes with their values, and lists with the related records.

To identify your CI as an IT Service or as its component, use the CI Type and the record fields. A set of these fields is different for an IT Service and CIs of another type, except for the general description fields.

Add a new CI

To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the CI record form with the fields below:

Field

Description

Number

Automatically assigned to a record.

Name

A name of a Configuration Item.

CI Type

Description

Contains all the necessary information details.

State

Select one of the two possible values:

• Active;

• Inactive.

Operational State

Determines an IT Service availability with the following possible statuses:

• Available - a proper level of service delivery is provided;

• Degradated - a quality of service delivery does not correspond to the engaged requirements;

• Unavailable - a CI is entirely unavailable;

• Maintenance - a CI is not available due to maintenance activities.

IT Service Attributes

Service Type

Describes a type of a delivered Service.

Select one of the following values in a drop-down list to fill in the field:

• Business - an IT Service is provided on a business level;

• Operational - one of the company's departments delivers an IT Service;

• Underpinning - an IT Service is provided by the third party;

• Request - IT Service is delivered on request.

Master Service

Specifies a primary IT Service if necessary.

Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.

Service Specification

Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. 

Business Criticality

Specifies an IT Service cruciality to a business with one of two values:

• High - has a significant impact on business;

• Low - has a little effect on business.

Service Owner

Assign a responsible person from the Users list as a Service Owner.

Custom CI Attributes

Serial Number

Enter a serial number of your CI device.

Primary IT Service

Specify an IT Service to be delivered, selecting it from the list of the CI Items with an IT Service type value.

Serial Number

Enter a serial number of your configuration component if necessary.

IP Adress

Enter the IP number of your configuration device if it has one.

DNS

Enter the DNS address of your CI if necessary.

Location

Define the CI location selecting it from the Location list.

add a new configuration item, please complete the steps below:

1. Navigate to the CMDB → Configuration Items.
2. Click New and fill in the fields.
3. Click Save or Save and Exit to apply changes.

There are two ways to extend the CMDB structure:

• CMDB extension with table inheritance.
• CMDB extension with classes and models

Push the Save button to save new CI or the Save and Exit button to save and leave the form.

Related Lists:

• ITSM Event - a list of ITSM Events related to this CI;
• Incident - a list of Incidents that are related to the CI;
• Problem - all the related problems;
• Change Request -all the related Change Requests;
• Request - all the Requests related to a current CI;
• Approval - all the related Approvals;
• Related CI - a list of CIs which have this CI as a Primary IT Service;
• Child Service - all the Services whose Master Service is this CI;
• Incoming CMDB Relationship - all the relationships with the CI as a Recipient;
• Outgoing CMDB Relationship - all the relationships with this CI as a Source;
• Internal Service Specification - all the internal service specifications bound to the CI;
• External Service Specification - all the external service specifications bound to the CI.

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