Content DB - determine the databases for KB Databases are designed for storing the Knowledge Base content items storaging.
HereWithin the Knowledge Base Dictionary, you can establish the following storages:
- IT Service Catalog containing containing service descriptions and SLA documentation that are neccessary necessary for the Service Catalog Management purposes;
- Known Errors Database used within the in Problem Management.
Notetip |
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Role required: admin. |
Create To create a Content DB for , follow the steps below:
- Navigate to KB Dictionary → Content DB.
- Click New and fill in the formfields. Enter the
Click Save or Save and Exit to apply the changes.
Form Description
Field | Mandatory | Description |
---|---|---|
Name | Y | The name of the content database appropriate to its purposes. |
Description | Y | Additional information about the content database. |