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Notification templates are beneficial to pattern the notification process, being a very useful and flexible tool . They provide a possibility to develop templates for modeling the appearance of notifications for different tasks and cases.
Create a template
To create a notification template, please complete the steps below:
- Navigate to the System Notification → Notification Templates.
- Click New and fill in the fields.
- Click Save or Save and Exitexit to apply the changes.
Notification Template form fields
| Field | Mandatory | Description | ||
|---|---|---|---|---|
| Name | Y | Specify a notification template name. | ||
| Table | Y | Specify a table to which the template is applicable. | ||
| Subject | Y | Specify the notification template subject. Notification variables and placeholders are supported. | ||
| Message Text | N | Specify the notification template in plain text format. Notification variables and placeholders are supported. | ||
| Message HTML | N | Specify the notification template in rich-text format. This field supports HTML tags, placeholders, and notification variables.
|
Notification variables
Specify a notification variable using this the following syntax:
${variable-name.variable-parameters}
Notification variables
| Variable | Description | Example | ||
|---|---|---|---|---|
| ${current} | This variable refers to the current record in the specified table specified. | ${current.caller} – – for example, if this variable was is used in the Notification Rule a notification rule in the Other field in recipients field of the Who will receive tab, then Will Receive section, the notification will be is sent to the caller (the originator of the issue). | ||
| ${event} | This variable refers to the specified event context in case if some event triggers the notification was triggered by some event. So, as you have got this context, you You can get the values of the fields within the Event (sys_event) table related to this event. | ${event.param_1} | ||
| ${script} | This variable runs the specified script developed by using the Notification Scripts functionality notification script.
| ${script:add_an_attachment} | ||
| ${template} | This variable is used to link the notification template table Notification Template (sys_notification_template) and the notification rule table the Notification Rule (sys_notification_rule) tables. When using it, you can stuff transfer the template fields field value to the relevant notification rule fields. | ${template.template_name} – for – for example, if this variable was is used in the Subject field of the notification rule, then the subject line stored in the template will be is applied to the a relevant field. | ||
| Variables that allow displaying display links to the current record | ||||
${URI} | The link text is the unclickable non-clickable link to the record. | ${URI} Source: Click here to view View the task: ${URI} ${URI} Output: Click here to view View the task: https://instance.example.com/record/task/160525805616015648 | ||
| ${URI_REF} | The link text is the display value of the record. | ${URI_REF} Source: Click here to view View the task: ${URI_REF} ${URI_REF} Source: Click here to view Output: View the task: TSK0005555 | ||