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You can add hints, help tooltips, or and placeholders to form fields. This functionality allows for making you to make forms more helpful and informative.

The table below contains descriptions of following table lists and describes the available help elements.

ElementDescription
Hint

Appears when you point a cursor to the field title.

Placeholder

A ghost Semi-transparent text presented in an input field before you start typing.

Help

Appears when you click on the tooltip near the field title.

General information


  1. You can add help elements of any type from scratch, too. To do thisso, navigate to System Definition Settings → Field Tips and fill in the fields as shown below.
  2. You can add help elements of more than one type to one field. For example, you can add a help tooltip and a placeholder to a field.

Adding a hint

Tip

Role required: admin.

To add a hint, complete the steps below:

  • Open a form containing the field for which you want to add a hint.
  • Right-click the field title and select Configure field.
    • Scroll down to the Related Lists area and click on the

    Field Tips

    tab.
  • Fill in the Hint field.
  • Click Save or Save and Exit to apply changes.

    • Adding a placeholder

    To add a placeholder, complete the steps below:

    Open a

    form

    containing the field for which you want to add a placeholder.
  • Right-click the field title and select Configure field.
  • Scroll down to the Related Lists area and click on the Field Tips tab.
  • Fill in the Placeholder field.
  • Click Save or Save and Exit to apply changes.
    • NoteYou can add a placeholder only to the

    fields

    implemented as an input field (text input fields, numeric fields, and so on). It does not work on reference fields, choice lists, or date pickers. To obtain more information about column types, please refer to the Column Types article.

    Adding a help tooltip

    To add a help tooltip, please complete the steps below:

  • Open a form containing the field for which you want to add a help tooltip.
  • Right-click the field title and select Configure field.
  • Scroll down to the Related Lists area and click on the Field Tips tab.
  • Fill in the Help field.
    • Click Save or Save and Exit to apply changes.

    Field
    Tips form fields
    FieldMandatoryDescription
    TableN

    If you need to override a help element inherited from the parent table, specify the table to define a different help element. The specified table has a higher priority.

    See the example in the Extension and Overriding section for more clarity.

    ColumnY

    Specify the field to add a help element to. You can add more than one help element to one column. If you need to add help element to different columns, create separate records for this.

    HintN

    Specify the hint text. This hint will appear when you point a cursor to a field. This field is of the Translated Text type, so you can type localized messages here. add a translation.

    See the Localization and Multi-Language Support article to learn moreTo learn how to add message translations, please refer to the Interface localization article section.

    PlaceholderN

    Specify the placeholder text. It is displayed in the field before you start typing. This field is of the Translated Text type, so you can type localized messages here. add a translation.

    See the Localization and Multi-Language Support article to learn moreTo learn how to add message translations, please refer to the Interface localization article section.

    Note

    Keep in mind that you can use placeholders can be used for text input fields, including multi-line fields, datetime Date/Time fields, and numeric fields. It does not work on reference fields and choice fieldsBUT you cannot use them with the fields of type Color, Reference, and Choice, unless the choice type is Dropdown without --None-- (specify a default value).

    Expand
    titleFull list of fields supporting placeholder
    • Decimal
    • Float
    • Integer
    • Small Integer
    • Big Integer
    • Percent Complete
    • Phone
    • String
    • Text
    • Translated text
    • Journal Input
    • JSON
    • Password
    • Encrypted password
    • Color
    • Date
    • Time
    • Date/Time
    • Date/Time Specific



    HelpN

    Specify the help tooltip text. It is displayed within the question icon near the field (see the screenshot above). This field is of the Translated Text type, so you can type localized messages here. To learn how to add message translations, please refer to the Interface localization article sectionadd a translation.

    See the Localization and Multi-Language Support article to learn more.

    Add a hint

    Tip

    Role required: admin.

    To add a hint, complete the steps below:

    1. Open a form containing the field to which you need to add a hint.
    2. Right-click the field title and select Configure field.
    3. In the Related Lists area, select the Field Tips tab.
    4. Fill in the Hint field.
    5. Click Save or Save and exit to apply the changes.

    Add a placeholder

    To add a placeholder, complete the steps below:

    1. Open a form containing the field to which you want to add a placeholder.
    2. Right-click the field title and select Configure field.
    3. In the Related Lists area, select the Field Tips tab.
    4. Fill in the Placeholder field.
    5. Click Save or Save and exit to apply the changes.
    Note

    You can add a placeholder only to the fields implemented as an input field (text input fields, numeric fields, and so on). It does not work on reference fields, choice lists, or date pickers. See the Column Types article to learn more about the column types.

    Add a help tooltip

    To add a help tooltip, complete the steps below:

    1. Open a form containing the field to which you want to add a help tooltip.
    2. Right-click the field title and select Configure field.
    3. In the Related Lists area, select the Field Tips tab.
    4. Fill in the Help field.
    5. Click Save or Save and exit to apply the changes.

    Anchor
    Extension
    Extension
    Extension and overriding


    Help elements can be extended from parent tables if they are extendable (the Is Extendableextendable attribute is enabled). Also, help elements inherited from parent tables can be easily overridden. 

    Note

    To extend help elements from parent tables, you should leave leave the Table field empty. Otherwise, the help elements will not be displayed on the forms of parent and child formstables.

    If you specify a child table in the Table field, the help elements will only be displayed appear on the specified form.

    Consider an overriding use case:

    Overriding feature usage example

    1. Create We create a help tooltip with any text for the State field of the Task table (here, we need to fill in the Help field).

    2. The Task table is parent for other tables like Incidents, Change Requests, so these tables will display the same help tooltip for the State field.

    3. Then we , create a help tooltip with any text for the State field of the Incidents table, which is a child of the Task table.
    4. The result is that a newly created tooltip for the Incident replaced replaces the tooltip extended from the Task table, and the tooltip created on the Task table remains the sameunchanged.

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