A Configuration Management Database (CMDB) allows manage Configuration managing Configuration Items (CIs) including identifying, gathering, recording, maintaining, controlling, controling and reporting. CMDB collects and stores the following items as configuration records:

• IT services Configuration Items, such as IT Services and their individual components components required for service delivery as Configuration Items; .
• CMDB Class Types, CI Types such as an IT Service or with other custom values determining CI business logic and the set of various attributes;.
• CI Relationships, specifying types of interactions, and dependencies between CIs with their general and specific aspects describing types and interraction mechanism as CI Relationships. Follow the CI Relationship link to learn more. 

CMDB records, therefore, describe your CIs with their relationships, types of dependencies, and various characteristics.

The Service Model visualizes CIs and their relationships are visualized by the Service Model view which clearly demonstrates CIs current statuses and interractions.

Service Model

The Service Model describes CI Types define hierarchical levels of the Service Model that CIs are classified with CI Types on the Service Model by a hierarchical struture. 

CI Types classify CIs on appropriate levels of the Service Model. CIs as IT Services are on the top of the model and connected

распределены по уровням сервисной модели в зависимости от указанного типа и взаимосвязаны друг с другом  The Service Model describes composition of CIs and relationships between them in a graphical view and clearly shows CIs current statuses. Watch the model and relationships. CI Types are represented with level of the hierarchical model structure, CIs are model nodes connected with the CI Relationships as edges. 

Configuration Type

It may be either an IT Service or IT System, Server, Database, Data storage, Cluster Node, Cluster.

IT Services are considered as Configuration Items in the SimpleOne solution. 

Type defines CI form, fields and related lists.

with a Dependency Map view, which demonstrates CIs current statuses and interactions.

CMDB Class Type

In the SimpleOne solution, IT Services are considered as Configuration Items, along with the constituent components required for proper service delivery. The CMDB Class Type specifies a set of the CI attributes, its place, and hierarchical position on the Service Model structure.

To identify your CI either as an IT Service or as a custom CI, at first, determine your CIs diversity with the CMDB Class Type list.

To create a new CI Type, navigate follow the steps below:

• Navigate to CMDB → CI Types, and push the New button. 
• Fill in the Name field

• .
• Click the Save or Save and Exit to apply changes.

Created CMDB Class Type appears at the start of the list. Since each Class Type defines the hierarchical level of the Service Dependency Map, creating a new one results in adding the next lower level of the model button. A haven created CI Type will be added in the end of the CI Types list. A new CI Type adds new level of CIs at the bottom of the Service Model view.All CIs with this new type and CIs with this take will take a lower place in the Service Model structure.

Configuration Item

Configuration recordsCreate, then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.

A Configuration Item (or CI) is simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example.

CI can be an IT Service or another type.

Add a new CI

To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the form with the following fields:

Field

Description

Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

CI Type

Description

Contains all necessary information details.

Service Owner

Define a person from the Users list.

State

Select one of two possible values:

• Active;

• Inactive.

Operational State

Determines an IT Service availability with the following possible statuses:

• Available;

• Degradated;

• Unavailable;

• Maintenance.

CI Item = IT Service

Service Type

Desribes a type of a delivered Service.

Select one of the following values in a drop-down list to fill in the field:

• Business - IT Service is provided from Service supplier to customer;

• Operational - one of the company's departments delivers IT Service as a provider;

• Underpinning - an IT Service is delivered to a Service provider by the third party;

• Request - IT Service is provided on request.

Master Service

Specifies a primary IT Service if necessary.

Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.

Service Specification

Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. 

Business Criticality

Specifies an IT Service cruciality to a business with one of two values:

• High;

• Low.

CI Item = ...

Serial Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

Primary IT Service

Specify a provided IT Service choosing it from the list of the CI Items with the IT Service type value.

Serial Number

Enter a serial number of your configuration component if it has one.

IP Adress

Enter the PI number of your configuration device if it has one.

DNS

Enter the DNS adress of your CI if it has one.

Location

Confirm the CI location

Related Lists:

• External Service Specification - ;
• Internal Service Specification - ;
• Outgoing CMDB Relationship - ;
• Incoming CMDB Relationship - ;
• Child Service - ;
• Related CI - ;
• ITSM Event - ;
• Incident - ;
• Problem - ;
• Change Request - ;
• Request - ;
• Approval - .

CI Relationships

CI Relationships binds two CIs. It can be established from a source CI to a recipient CI in one or both directions.

relationship direction;Bilateral relation and direction;

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COnditional/unconditional relationship;Relationship weight depending on the incoming relationships to a recipient CI.fgbfbgfbgfbgfbfbfgbf

CMDB → CI Relationships...

Add, establish

Field

Description

Source CI

Recipient CI

Bilateral Relation

Operational Status Transfer Type

Choose one of the possible values describing the type of operational influence (impact):

• Conditional - a  ;
• Inconditional - a source CI exerts an influence to a recipient CI regardless of the conditions.

Relationship Weight

Weight on change

identify, configure, and manage your CIs and their parameters with the records in the list of the Configuration Items (sys_cmdb_ci) table. These records keep all detailed information such as CI Type, set of attributes with their values, and lists with the related records.

To add a new configuration item, please complete the steps below:

1. Navigate to the CMDB → Configuration Items.
2. Click New and fill in the fields.
3. Click Save or Save and Exit to apply changes.

There are two ways to extend the CMDB structure:

• CMDB extension with table inheritance.
• CMDB extension with classes and models.