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Content Databases are designed for storaging storing the Knowledge Base content items. 

Within the Knowledge Base Dictionary, you can establish the following storages:

• IT Service Catalog containing  containing service descriptions and SLA documentation that are neccessary necessary for the Service Catalog Management purposes;
• Known Errors Database used within the in Problem Management.

To create a Content DB, follow the steps below:

1. Navigate to KB Dictionary → Content DB.
2. Click New and fill in the formfields.

3. Click Save or Save and Exit to apply the changes. 

Form Description