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A Configuration Management Database (CMDB) allows manage Configuration managing Configuration Items (CIs) including identifying, gathering, recording, maintaining, controling controlling, and reporting. CMDB collects and stores the following items as configuration records:
- IT services Configuration Items, such as IT Services and their individual components components required for service delivery as Configuration Items; .
- CMDB Class Types, CI Types such as an IT Service or with other custom values determining CI business logic and the set of various attributes;.
- CI Relationships, specifying types of interactions, and dependencies between CIs. Follow the CI Relationship link to learn more.
CMDB records, therefore, describe your CIs with their
general and specific aspects describing types and interraction mechanism as CI Relationships.relationships, types of dependencies, and various characteristics.
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To identify |
your CI in your SimpleOne solution, use the CMDB features, and follow the steps below: |
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The Service Model describes composition of visualizes CIs and their relationships between them in a graphical view and clearly shows CIs current statuses.
Configuration Type
It may be either an IT Service or IT System, Server, Database, Data storage, Cluster Node, Cluster.
with a Dependency Map view, which demonstrates CIs current statuses and interactions.
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Role required: cmdb_manager. |
CMDB Class Type
In the SimpleOne solution, IT Services are considered as Configuration Items in the SimpleOne solution.
Type defines CI form, fields and related lists.
Configuration Item
Configuration records, then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.
A Configuration Item (or CI) is simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example.
CI can be an IT Service or another type.
, along with the constituent components required for proper service delivery. The CMDB Class Type specifies a set of the CI attributes, its place, and hierarchical position on the Service Model structure.
To identify your CI either as an IT Service or as a custom CI, at first, determine your CIs diversity with the CMDB Class Type list.
To create a new CI Type, follow the steps below:
- Navigate to CMDB → CI Types,
- and push the New button.
- Fill in the
Field
Description
Number
Automatically assigned to a record when having been created.
Name
A name of a Configuration Item.
CI Type
Description
Contains all necessary information details.
Service Owner
Define a person from the Users list.
State
Select one of two possible values:
Active;
Inactive.
Operational State
Determines an IT Service availability with the following possible statuses:
Available;
Degradated;
Unavailable;
Maintenance.
CI Item = IT Service
Service Type
Desribes a type of a delivered Service.
Select one of the following values in a drop-down list to fill in the field:
Business - IT Service is provided from Service supplier to customer;
Operational - one of the company's departments delivers IT Service as a provider;
Underpinning - an IT Service is delivered to a Service provider by the third party;
Request - IT Service is provided on request.
Master Service
Specifies a primary IT Service if necessary.
Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.
Service Specification
Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service.
Business Criticality
Specifies an IT Service cruciality to a business with one of two values:
High;
Low.
CI Item = ...
Serial Number
Automatically assigned to a record when having been created.
Name
A name of a Configuration Item.
Primary IT Service
Specify a provided IT Service choosing it from the list of the CI Items with the IT Service type value.
Serial Number
Enter a serial number of your configuration component if it has one.
IP Adress
Enter the PI number of your configuration device if it has one.
DNS
Enter the DNS adress of your CI if it has one.
Location
Confirm the CI location
Related Lists:
- External Service Specification - ;
- Internal Service Specification - ;
- Outgoing CMDB Relationship - ;
- Incoming CMDB Relationship - ;
- Child Service - ;
- Related CI - ;
- ITSM Event - ;
- Incident - ;
- Problem - ;
- Change Request - ;
- Request - ;
- Approval - .
CI Relationships
CI Relationships binds two CIs. It can be established from a source CI to a recipient CI in one or both directions.
relationship direction;
Bilateral relation and direction;
COnditional/unconditional relationship;
Relationship weight depending on the incoming relationships to a recipient CI.
CMDB → CI Relationships...
Add, establish
Field
Description
Source CI
Recipient CI
Bilateral Relation
Operational Status Transfer Type
Choose one of the possible values describing the type of operational influence (impact):
- Conditional - a ;
- Inconditional - a source CI exerts an influence to a recipient CI regardless of the conditions.
Relationship Weight
Weight on change
Service Resource Model
Watch the model and relationships. CI Types are represented with level of the hierarchical model structure, CIs are model nodes connected with the CI Relationships as edges.
- Name field.
- Click the Save or Save and Exit to apply changes.
Created CMDB Class Type appears at the start of the list. Since each Class Type defines the hierarchical level of the Service Dependency Map, creating a new one results in adding the next lower level of the model.
Configuration Item
Create, identify, configure, and manage your CIs and their parameters with the records in the list of the Configuration Items (sys_cmdb_ci) table. These records keep all detailed information such as CI Type, set of attributes with their values, and lists with the related records.
To add a new configuration item, please complete the steps below:
- Navigate to the CMDB → Configuration Items.
- Click New and fill in the fields.
- Click Save or Save and Exit to apply changes.
There are two ways to extend the CMDB structure:
- CMDB extension with table inheritance.
- CMDB extension with classes and models.
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