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Change request

implementation must be planned and scheduled carefully. It is very significant for

successful

change implementation.

Change requests planning and scheduling

allow minimizing vital business functions disruption

.

Scheduling and Planning

To schedule a change request, please complete the following steps:

1. In the Planned tab, enter a date and time when the request has to be started and finished processing into the appropriate fields (Planned Start Date and Planned End Date).
2. After the request was processed, enter the actual date and time into the appropriate fields (Actual Start and Actual End).

To plan a change request, fill in the following fields in the Planning tab:

1. Preparation - describe the process of pre-implementing testing.
2. Core Activities - describe the process of the change request implementation.
3. Validation - describe the process of post-implementing testing.
4. Backout - the plan of activities to rollback the system or service or CI condition to its previous state, in case of failed implementation.

All these fields are mandatory.

Change Schedule interface

Change Schedule page

To check out the planned changes, navigate to Change Enablement → Change Schedule.

Change Schedule helps to monitor scheduled changes and points out conflicts between overlapping implementations.

Change Schedule interface

In SimpleOne there are two ways to open Change Schedule:

• via the navigation menu
• via a change request form.

Change Schedule page

To check out the planned changes, navigate to Change Enablement → Change Schedule will not be displayed.

Change Schedule consists of the following elements:

1. Change Requests list – displays the title of a record and information about the assigned user and service. Click on the change request to open the record in a new tab.
2. Timeline Scale – displays dates or dates and hours depending on the selected View Type.
3. View Type – defines the range of time displayed. When Day is selected, then the Scale displays hours and dates. When Week is selected, the Scale displays dates without hours.
4. Navigation – provides navigation through the timeline. Click Today to get to the current date and time.
5. Timeline – displays the duration of a scheduled change in proportion to the Timeline Scale.

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Change Schedule on

change request form 

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change request form change request form

To open the Change Schedule, perform the following steps:

1. Navigate to Change Enablement → All.
2. Open the record you change you need or create a  a new one.
3. Scroll down and open Open the Schedule tab, fill in the fields if needed.
4. Click Change Schedule.
6. Click Change Schedule.

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Unlike thepage variant of Change Schedule, this widget contains the following elements:

1. Datetime fields – change the schedule of the current record to control overlaps. Click Apply to display a new time interval on the timeline.
2. Only Crossed Elements – select this checkbox to display only overlapping records. This overlap is shown on the timeline (3).

The current record is highlighted in blue color.

If the processes overlap, check information about the change requests by clicking on the titles. If the processes may affect each other and cannot be implemented at the same time, reschedule them.

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