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- Navigate to Knowledge Base → Content Items.
- Click New to open the form.
- Fill in in the form.
- Click Save or Save and Exit to apply changes.
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Before creating the KB content items, make sure you have configured the Knowledge Base Dictionary. |
Create a Service Description
Use the KB Dictionary featuresfor storaging your service descriptions and SLA documentation following the steps below:
- Create a Content DB (ex. IT Service Catalog).
- Create a Content Category (ex. Article).
- Create a Content Item Class (ex. Service Description, SLA, OLA, UC, and etc.).
Create a Service SLA
Form Description
| Field | Description |
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