To create a Content Item, follow the steps below:

  1. Navigate to Knowledge Base → Content Items.
  2. Click New to open the form.
  3. Fill in the form.
  4. Click Save or Save and Exit to apply changes.

Before creating the KB content items, make sure you have configured the Knowledge Base Dictionary.

Create a Service Description

Use the KB Dictionary featuresfor storaging your service descriptions and SLA documentation following the steps below:

  1. Create a Content DB (ex. IT Service Catalog).
  2. Create a Content Category (ex. Article).
  3. Create a Content Item Class (ex. Service Description, SLA, OLA, UC, and etc.).

Create a Service SLA

Form Description

FieldDescription