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Use these the following properties to set up and customize search on the instance.
To get a list of available system properties, navigate to System Properties → All Properties.
| Property name | Type | Default value | Description | Example | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
search_text_service.excluded_tables | String | [] | Specify the list of tables separated by a comma that will not appear as options when setting up the Global Text Search tables. | task, task_template, common_task | ||||||||||||
search_text_service.is_enabled | Boolean | true | To enable text search, set the value to true. | |||||||||||||
search_text_service.list_of_roles | String | Not defined | Specify a comma-separated list of roles that allowed to use the Global Text Search feature. If the property value is not defined, all users are allowed to use the global search. | incident_manager,change_manager,admin | ||||||||||||
search_text_service.agent.results_per_page | Integer | 10 | Specify the maximum number of search results displayed per page in the agent interface. | 20 | ||||||||||||
search_text_service.maximum_number_of_results | Integer | 2000 | Specify the maximum number of results that return after a text index search. | 100 | ||||||||||||
search_text_service.portal.number_of_words_in_context | Integer | 32 | Specify the maximum number of words, other than the query word or phrase, to display in portal search results. | 100 | ||||||||||||
search_text_service.number_of_words_in_context | Integer | 8 | Specify the maximum number of words, other than the query word or phrase, to display in search results of the agent interface. | 8 | ||||||||||||
simple.search.extend_asterisk_use | Boolean | true | To enable the use of the asterisk extended mode as a wildcard, set the value to true. When enabled, the advanced searches are performed as if each word in the search query is typed in asterisks (*).
The asterisk symbol can also be used manually in a search keyword to expand the query. Usage examples and possible results are listed on the right. |
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