Use the following properties to set up and customize search on the instance.

To get a list of available system properties, navigate to System Properties → All Properties.

Property nameTypeDefault valueDescriptionExample

search_text_service.excluded_tables

String[]

Specify the list of tables separated by a comma that will not appear as options when setting up the Global Text Search tables.

task, task_template, common_task

search_text_service.is_enabled

BooleantrueTo enable text search, set the value to true.

search_text_service.list_of_roles

StringNot definedSpecify a comma-separated list of roles that allowed to use the Global Text Search feature. If the property value is not defined, all users are allowed to use the global search. incident_manager,change_manager,admin

search_text_service.agent.results_per_page

Integer10Specify the maximum number of search results displayed per page in the agent interface.20

search_text_service.maximum_number_of_results

Integer100

Specify the maximum number of results that return after a text index search. The value is applied to both global search and search in particular tables.

The increase of the property value can slow down the generation of search results.

200

search_text_service.portal.number_of_words_in_context

Integer32

Specify the maximum number of words, other than the query word or phrase, to display in portal search results.

100

 search_text_service.number_of_words_in_context

Integer8Specify the maximum number of words, other than the query word or phrase, to display in search results of the agent interface.8

simple.search.extend_asterisk_use

Booleantrue

To enable the use of the asterisk extended mode as a wildcard, set the value to true.

When enabled, the advanced searches are performed as if each word in the search query is typed in asterisks (*).

Initial queryProcessed query
test email*test* *email*

The asterisk symbol can also be used manually in a search keyword to expand the query.

Usage examples and possible results are listed on the right.

Asterisk symbol usageSearch result
testtesting, tester, pre-test
factfactor, refactoring
te*ttest, tent, text

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