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Notification templates are a very useful and flexible tool for modeling the notification process. They provide an ability to develop templates for different tasks and cases.

Create a template

To create a notification template, complete the steps below:

  1. Navigate to the System Notification → Notification Templates.
  2. Click New and fill in the fields.
  3. Click Save or Save and Exit to apply the changes.

Notification variables

Specify a notification variable using the following syntax:

${variable-name.variable-parameters}

Notification variables

VariableDescriptionExample
${current}This variable refers to the current record in the specified table.${current.caller} – for example, if this variable is used in a notification rule in the Other recepientsrecipients field of the Who will receive tab, the notification is sent to the caller (the originator of the issue).
${event}

This variable refers to the specified event context in case if the notification is triggered by some event.

You can get the values of the fields within the Event (sys_event) table related to this event.

${event.param_1}
${script}

This variable runs the specified script developed with the Notification Scripts functionality.

Tip

The name of the called script should not contain spaces.


${script:add_an_attachment}

${template}

This variable is used to link the notification template table (sys_notification_template) and the notification rule table (sys_notification_rule). When using it, you can transfer the template fields to the relevant notification rule fields.

${template.template_name} – for example, if this variable is used in the Subject field, the subject line stored in the template is applied to a relevant field.
Variables that display links to the current record

${URI}


The link text is the non-clickable link to the record.

${URI} Source: View the task: ${URI}

${URI} Output: View the task: https://instance.example.com/record/task/160525805616015648

${URI_REF}The link text is the display value of the record.

${URI_REF} Source: View the task: ${URI_REF}

${URI_REF} Source: View the task: TSK0005555