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Notification templates are beneficial to pattern the notification process, being a very useful and flexible tool for modeling the notification process. They provide a possibility an ability to develop templates for different tasks and cases.
Create a template
To create a notification template, please complete the steps below:
- Navigate to the System Notification → Notification Templates.
- Click New and fill in the fields.
- Click Save or Save and Exit to apply the changes.
Notification variables
Specify a notification variable using this the following syntax:
${variable-name.variable-parameters}
Notification variables
| Variable | Description | Example | ||
|---|---|---|---|---|
| ${current} | This variable refers to the current record in the specified table specified. | ${current.caller} – – for example, if this variable was is used in the Notification Rule a notification rule in the Other field in recepients field of the Who will receive tab, then the notification will be is sent to the caller (the originator of the issue). | ||
| ${event} | This variable refers to the specified event context in case if the notification was is triggered by some event. So, as you have got this context, you You can get the values of the fields within the Event (sys_event) table related to this event. | ${event.param_1} | ||
| ${script} | This variable runs the specified script developed by using with the Notification Scripts functionality.
| ${script:add_an_attachment} | ||
| ${template} | This variable is used to link the notification template table (sys_notification_template) and the notification rule table (sys_notification_rule). When using it, you can stuff transfer the template fields to the relevant notification rule fields. | ${template.template_name} – for – for example, if this variable was is used in the Subject field, then the subject line stored in the template will be is applied to the a relevant field. | ||
| Variables that allow displaying display links to the current record | ||||
${URI} | The link text is the unclickable non-clickable link to the record. | ${URI} Source: Click here to view View the task: ${URI} ${URI} Output: Click here to view View the task: https://instance.example.com/record/task/160525805616015648 | ||
| ${URI_REF} | The link text is the display value of the record. | ${URI_REF} Source: Click here to view View the task: ${URI_REF} ${URI_REF} Source: Click here to view View the task: TSK0005555 | ||