The global search allows users to find the information they need using words, word fragments, phraseswords, and query statementsphrases. The search operators help to make precise requests and speed up the search process.
Search interface
The global search interface contains the following parts:
- The the search bar at the top of the page.
- The the search results area with the navigation sidebar on the right.
Navigation bar
The In the navigation bar displays , a list of search groups is displayed as menu items. The search groups categorize tables against in which the search is performed.
Click the group title to preview the tables found in by the search query.
Search results
The area of search results displays table records with indexed columns matching the query conditions and some static fields.
If a record contains a few multiple indexed columns with values matching the query conditions, the search result is displayed as a single record.
To open the result record, click its title.
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Before sending the generated search request to the system database, all tables with the indexed columns are checked by the ACL Rules. Thus, the query process and the output of the results are only performed by the fields available to a particular user. |
Search bar
The search bar contains an input text field with the magnifier icon
. For the self-service portals, it is possible to customize the search bar location with the search widget layout. Within the agent SimpleOne systeminterface, the search bar is usually available at the top of the page.
To make a search request, follow the steps below:
- Enter the query text in the search bar. Use additional operators to make an extended search query statement.
Click the magnifier icon
or press Enter to see the search results.
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Operators
SimpleOne search operators help to build clear and exact query statements search queries according to user needs.
Configure your queries with one and more operators below.
Operator | Description |
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| A * B | The asterisk operator matches any character or even any amount of characters. Therefore, it may return It returns words or whole phrases. |
| "A" | Quotation marks allow searching you to search for the exact word words or phrases quoted. |
| A AND B | This operator returns results related to both A and B. It is very useful to apply this operator when making creating a serch query with other operators; otherwise, SimpleOne uses uses AND for regular searches as default. |
| A OR B | The operator returns results related to A, or B, or both. |
| A NOT B | This operator returns results matching the A condition, excluding table records with indexed columns matching the B condition. |
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