Create problem tasks
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Create relationships
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| Tip |
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Role required: problem_manager. |
You can create relationships between problems and other types of tasks. To do so, complete the following steps:
- Navigate to Problem Management → All Problems and open the problem record you need.
- Open the Related Records tab.
- Click the magnifier icon
next to the respective field. - In the window that appears, choose the necessary option.
- Click the Save or Save and Exit to apply the changes.
| Field | Description |
| Solved by Changes | Specify change requests that helped to resolve the problem. |
| Caused by Changes | Specify change requests that caused the problem. |
Related Problems | Specify problems related to this particular problem. |
Known Error | Assign a known error record from the Known Errors database. |
| Related Articles | Specify articles from the Knowledge Base related to this particular problem. |
| Related Incidents | Specify incidents related to this particular problem. |
| Related User Query | Specify a user query related to this particular problem. Filled in automatically if the problem is created from a user query. |