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In SimpleOne, schedules are used to determine working hours. This the schedule functionality is used in a various system processes. Schedules are used to calculate working time, for example, to calculate business elapsed time with SLA indicators.

Managing schedules

To create a new schedule, please complete the steps below:

1. Navigate to System Scheduler → Schedules.
2. Click New and fill in the form.
3. Click Save or Save and Exit to apply changes.

Schedule form fields

After you have created a new schedule, you need to add the schedule elements. For To do this, click the New button placed on in the Schedule Element related list.

Schedule

inheritance and prolongation

To set up a schedule for next year, you can use the schedule inheritance. Create a child schedule via the Related Lists area on the Schedule form.

The schedule prolongation involves SLA indication setup that should be performed seamlessly between two years. Indications from which the calculation begins at the end of the year can only expire in the following year. That is why it is risky to change the schedule in indicator records, based on which the calculation is performed.

When creating a schedule that will be used to calculate SLA, you can set the Repeate Until on values of repeating elements with a margin of several years from the expected schedule end date or leave the field empty. When the next year comes, it will be enough to add the holidays of the year to the schedule and there will be no need to change the schedule in indicator records.

Out-of-box option

The default schedule record for 2022 is available on the platform. The record describes a standard full-time workweek (five eight-hour days) of 40 hours in total, excluding Russian Holidays. 

Schedule Elements