Page History

...

By default, it provides access to such actions as viewing User Profile and Cabinet, browsing the Service Catalogue, reading Knowledge Base articles, and working with Incidents (creating Incidents, commenting, and tracking progress).

SSP Self-Service Portal main page consists of several areas:

...

1. Personalized address and a search field where a user can ask his question and possibly find a temporary workaround or permanent solution by himself. In there, the Knowledge Management functionality is used. How it works:
   1. After asking a question, the system searches for the match in the Known Errors database (KEDB);
   2. If relevant KE was found, then it should have the article in the Knowledge Base bound that contains workaround;
   3. This article displays the requestor as an answer to his question.
2. Navigation blocks leading to the various portal actions and sections:
   1. Something is Broken? - here you can raise an Incident about any inconvenience with the company service or equipment;
   2. Service Catalogue - browse the company Service Catalogue to find the services and items that fit your needs, and place an order using the appropriate Service Request form as well;
   3. Other Question - have another question? ask it here.
   4. ITSM - this a parent block with the "ITSM services available for this user" sense. It contains the following:
      1. New Incident - raise a new Incident. This item is similar to the Something is Broken? item.
      2. New Inquiry - raise a new Inquiry. This item is similar to the Other Question item.
   5. My Cabinet - this is a parent block with the "User-related activities" sense.
      1. My Assets - this section lists the assets (services or CIs) for which you are the owner.
      2. My Tickets - here you can find the tickets assigned to you, and among them:
         1. My Incidents - Incidents assigned to you;
         2. My Service Requests - Service Requests assigned to you;
         3. My Change Requests - Change Requests assigned to you.
      3. Tickets Watched by Me - and this section shows the tickets where you are the watcher but not necessarily the assignee.