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1. Personalized address and a search field where a user can ask his question and possibly find a temporary workaround or permanent solution by himself. In there, the Knowledge Management functionality is used. How it works:
   1. After asking a question, the system searches for the match in the Known Errors database (KEDB);
   2. If relevant KE was found, then it should have the article in the Knowledge Base bound that contains workaround;
   3. This article displays to the requestor as an answer to his question.
2. Navigation blocks leading to the various portal actions and sections:
   1. Something is Broken? - here you can report an issue about Incident about any inconvenience with the company service or equipment;
   2. Service Catalogue - browse the company Service Catalogue to find the services and items you need;
   3. Other Question - have another question? ask it here.
   4. ITSM - this a parent block with the "ITSM services available for this user" sense. It contains the following:
      1. New Incident - raise a new Incident
      2. New Inquiry - raise a new Inquiry.
   5. My Cabinet - this is a parent block with the "User ITSM-related activities" sense.
      1. My Assets - this section lists the assets (services or CIs) for which you are the owner.
      2. My Tickets - here you can find the tickets assigned to you, and among them:
         1. My Incidents - Incidents assigned to you;
         2. My Service Requests - Service Requests assigned to you;
         3. My Change Requests - Change Requests assigned to you.
      3. Tickets Watched by Me - and this section shows the tickets where you are the watcher but not necessarily the assignee.