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You may need to configure transitions for the specified practice (let it be for example, Incidents). For this, you have to create a state model first, and then you can configure transitions.

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To create a state model, please complete the following steps:

  1. Navigate to the State Flow Designer → State Models;
  2. Click New, fill in the form and then click Save.

State model form fields

FieldDescription
NameThe displayed model name.
TableChoose a table to create a model.
DescriptionDescription of the state model in a
brief
concise manner.
ConditionSpecify a condition if you need to create multiple state models for one table.

The state model is created.

Note

When you are creating conditions, please keep in mind that for the fields types listed below the following operators are supported:

Field typeOperators
True/Falseis | is not
Choice & Referenceis | is not
is
| is one of | is not one of | is empty | is not empty



Configuring the transitions

Info

The transitions are stored in the sys_state_transition table.

To configure transitions in existing state model, please complete the following steps:

  1. Navigate to the State Flow Designer → State Models;
  2. Click on the state model you need to modify;
  3. In the Related Lists area, click New;
  4. Fill in the form, and then click Save.