...
| Option | Description |
|---|---|
| Implemented | This state displays that the change request was fully implemented. |
| Partially Implemented | This state displays that the change request was implemented with some exclusions that do not affect the critical functionality of the service. |
| Not Implemented | This state displays that the change request was not implemented. |
| Cancelled | This state displays that the change request was cancelled because of authorization failed or cancelled by the caller. |
| Backout | This state displays that the change request implementation was not successful, and the previous state of service (or CI) was restored. |
Priority Management
The priority of the Change Request can be figured out based on its impact and urgency using a priority matrix.
The impact of a change indicates the level of damage that will be caused to the business user. In SimpleOne, the impact can be categorized as:
- Low;
- Medium;
- High;
- Very High.
The urgency of a change indicates the measure of time until a change has an impact on the business. In SimpleOne, the urgency can be categorized as:
- Low;
- Medium;
- High.
Based on the priority, changes can be categorized as:
- Low;
- Moderate;
- High;
- Critical.
The priority matrix
Impact / Urgency | Very High | High | Medium | Low |
High | Critical | Critical | High | Moderate |
Medium | Critical | High | Moderate | Low |
Low | Critical | Moderate | Low | Low |
Change Template
...