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Change request implementing must be planned and scheduled preciselycarefully. It's very significant for the successful request implementing. Also, planning and scheduling allows minimizing to minimize vital business functions disruption.
When planning scheduling the change request implementing, it is better to avoid time overlaps notably to avoid time overlaps, to not affect multiple services or CI's at a time. It is a good practice to follow the rule: "One timeframe - one change request."
To schedule a change request, please complete the following steps:
- In the Planned tab, enter a date and time when the request has to be started and finished processing into the appropriate fields (Planned Start Date and Planned End Date).
- After the request was processed, enter the actual date and time into the appropriate fields (Actual Start and Actual End).
To plan a change request, fill in the following fields in the Planning tab:
- Pre-test Plan - describe the process of pre-implementing testing;
- Change Plan - describe the process of the change request implementing;
- Test Plan - describe the process of post-implementing testing;
- Backout Plan - the plan of activities to rollback the system or service or CI condition to its previous state, in case of failed implementation
All these fields are mandatory.упомянуть про конфликты по времени
Change Request Authorization
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