Page History

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1. Open a change request you want to assign;
2. Press Click a magnifier icon in the Assigned User or the Assigned Group field;
3. Select the responsible person or group to assign the change request;
4. Press Click Save.

How to update a change request

1. Open a change request you want to update;
2. Update the fields that you want to make changes to;
3. Press Click Save.

Create Relationships

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1. Open the change request you want to work on;
2. Scroll down the page, then press the open the Related Records tab;
3. You can create these types of relationships:
   1. Incidents Resolved by this Change;
   2. Incidents Caused by this Change;
   3. Problems Resolved by this Change;
   4. Problems Caused by this Change;
   5. Related Changes;
   6. Related Request.
4. To create relationships for the Incidents Resolved by this Change, Incidents Caused by this Change, Problems Resolved by this Change, Problems Caused by this Change, Related Changes, please complete the following steps:
   1. Press Click a lock icon, then press click a magnifier icon;
   2. In the new window appeared, choose a necessary option;
   3. Press Click the lock icon again and then pressclick Save.
5. To create relationships for the Related Request, please complete the following steps:
   1. Press Click a magnifier icon;
   2. In the new window that was appeared, choose a necessary option;
   3. Press Click Save.

Relationship Types

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