Page History

The relationship types Incidents Resolved by this Change and Problems Resolved by this Change have a special feature like cascade issue completing. It allows, for example, close a set of similar incidents that were resolved by this change.

To use this feature, please complete the following steps (for the Incidents Resolved):

1. Open the change request you want to work on;
2. Scroll down the page, then open the Related Records tab;
3. Click the lock icon near Incidents Resolved by this Change;
4. In the window appeared, choose incidents that will be resolved by this change request. You can select over one incident;
5. When you've finished, click the lock icon again.;
6. Then open the Closure Notes tab;
7. Turn the Complete Originators checkbox on;
8. After you mark the change request as Completed, all related incidents will be marked Completed as well.