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changes.mady.by.user Igor Shakhbazyan

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New Version 23

changes.mady.by.user Igor Shakhbazyan

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  1. Open the change request you want to work on;
  2. Scroll down the page, then press the Related Records tab;
  3. You can create these types of relationships:
    1. Incidents Resolved by this Change;
    2. Incidents Caused by this Change;
    4. Problems Caused by this Change;
    5. Related Changes;
    6. Related Request.
  4. To create relationships for the Incidents Resolved by this Change, Incidents Caused by this Change, Problems Caused by this Change, Related Changes, please complete the following steps:
    1. Press a lock icon, then press a magnifier icon;
    2. In the new window that was appeared, choose a necessary option;
    3. Press the lock icon again and then press Save.
  5. To create relationships for the Related Request, please complete the following steps:
    1. Press a magnifier icon;
    2. In the new window that was appeared, choose a necessary option;
    3. Press Save.

Relationship Types

TypeDescription
Incidents Resolved by this ChangeThe incidents specified will be resolved after resolving this change request.
Incidents Caused by this ChangeThis change request is the cause of the incidents specified.
The problems specified will be resolved after resolving this change request.
Problems Caused by this ChangeThis change request is the cause of the problems specified.
Related ChangesThis change request has related change requests.
Related RequestThis change request has related service requests.

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Info

The relationship types Incidents Resolved by this Change and 

To use this feature, please complete the following steps (for the Incidents Resolved):

  1. Open the change request you want to work on;
  2. Scroll down the page, then click open the Related Records tab;
  3. Click the lock icon near Incidents Resolved by this Change;
  4. In the window appeared, choose incidents that will be resolved by this change request. You can select over one incident;
  5. When you've finished, click the lock icon again.
  6. After you mark the change request as Completed, all related incidents will be marked Completed as well.






ченджи моэно создавать из проблемов, 

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