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- Open the change request you want to work on;
- Scroll down the page, then press the Related Records tab;
- You can create these types of relationships:
- Incidents Resolved by this Change;
- Incidents Caused by this Change;
- Problems Caused by this Change;
- Related Changes;
- Related Request.
- To create relationships for the Incidents Resolved by this Change, Incidents Caused by this Change, Problems Caused by this Change, Related Changes, please complete the following steps:
- Press a lock icon, then press a magnifier icon;
- In the new window that was appeared choose a necessary option;
- Press the lock icon again and then press Save.
- To create relationships for the Related Request, please complete the following steps:
- Press a magnifier icon;
- In the new window that was appeared choose a necessary option;
- Press Save.
Relationship Types
| Type | Description |
|---|---|
| Incidents Resolved by this Change | The incidents specified will be resolved after resolving this change request. |
| Incidents Caused by this Change | This change request is the cause of the incidents specified. |
| The problems specified will be resolved after resolving this change request. | |
| Problems Caused by this Change | This change request is the cause of the problems specified. |
| Related Changes | This change request has related change requests. |
| Related Request | This change request has related service requests. |
| Info |
|---|
The relationship types Incidents Resolved by this Change and To use this feature, please complete the following steps (for the Incidents Resolved):
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ченджи моэно создавать из проблемов,
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