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Create Change Tasks
Closure Information
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Basing on the SimpleOne state model, when the change request has been fully processed (scheduled, implemented, and reviewed, it must be closed. When closing the incident, the agent must provide the closure code.
Closure code
This code specifies an option of the closure. SimpleOne has the following options:
| Option | Description |
|---|---|
| Implemented | This state displays that the change request was fully implemented. |
| Partially Implemented | This state displays that the change request was implemented with some exclusions that do not affect the critical functionality of the service. |
| Not Implemented | This state displays that the change request was not implemented. |
| Cancelled | This state displays that the change request was cancelled because of authorization failed or by the originator. |
| Backout | This state displays that the change request implementation was not successful, and the previous state of service (or CI) was restored. |
Priority Management
Change Template
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