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The mission of the IT change enablement practice is to implement changes in the most efficient manner while minimizing the negative impact on customers when changes are implemented.

Change Enablement is a process of suggesting, discussing, planning, and implementing a change. In SimpleOne, the out-of-the-box solution provides a set of fields, states with predefined transitions (state model), notifications, and logic. Learn about the change requests in detail in the following articles.

Change Enablement

In this article, learn about change request types. Depending on the change type, different stages will be taken to implement the change.

Create a Change Request

Learn about ways to create a change request via the agent interface. 

Tracking Changes

SimpleOne provides a set of notifications for tracking change requests: specific users will receive messages with information about new requests, transferring between states, and comments.

Processing Change Requests

Ensure safe and effective change request processing. In this article, learn about creating a request, assigning, linking it to problems or incidents, planning, scheduling, and closing.

Change Enablement State Models

Depending on the type, change requests have different state transitions. In this article, you will see the state models for standard, normal, and emergency changes.