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| Field | Mandatory | Description | ||
|---|---|---|---|---|
| Number | Y | Content category number. This field is populated automatically. | ||
| Name | Y | A name of the Service Level Agreement. | ||
| Content DB | Y | A content database from the Content DBs list. | ||
| KB Category | N | A knowledge base category from the CB Categories list. | ||
| Content Item Class | Y | Describes SLA appointment, the following possible values apply to SLAs:
| ||
| Object Category | Y | A service category to which the article is related. The field is populated automatically after the Content DB and Content Item Class are filled. Available options are:
| ||
| Body | N | Submitted SLA content. | ||
| Service | N | One chosen record from the Services, the field Owned by is automatically filled with the owner name from the selected service record. | ||
| State | Y | One of the possible values:
| ||
| Published at | Y | The time the article was published. This field is populated automatically. | ||
| Owned by | N | Updated by | Y | Automatically filled with the service owner's name according to the service selected. |
| Created by | Y | The user who created the content item. This field is populated automatically. | ||
| The user who changed the content item. This field is populated automatically. | ||||
| Metainfo | N | Fill in the field with the metadata. |
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