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The Self-Service Portal contains the current user's workspace, Cabinet.

My The Cabinet provides the following elements:

• My Tasks
• My CI
• My Tickets
• My Approvals.

My

Tasks

This page contains tasks assigned to the current user, i.e., tasks where the Assigned User field value is (dynamic) Me.

To make a selection of tasks or to find a specific record, use the fields above the tickets:

• Keywords search – enter characters that a record should contain.
• Filter by date – specify a period within which a record was created.
• Filter by state – select one or more states from the drop-down list to display records in these states.

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My CI

CI are configuration items that belong to the current user. This page contains Configuration Items owned by the current user, i.e., CIs where the Owned by field value is (dynamic) Me.

See the Configuration Management article to learn more.

My Tickets

Generally, a list of records contains elements as listed below:

1. The <breadcrumbs> widget allowing navigation within the Portal pages structure.
2. The <sidemenu> widget adding a sidemenu.
3. The <listitems> widget leading to a list of records. The widget is bound with the Task table. Open the record form by clicking on the element.

The page is located on a separate node.

Breadcrumbs widget configuration

To configure breadcrumbs correctly, it is preferable to use the attribute values as in the example below (type these values in the Template field of the <breadcrumbs> widget form):

<div class="portal__breadcrumbs customized">
  <breadcrumbs>
</div>

After that, you can define the breadcrumbs view in the CSS field of this form:

.customized {
   background: #FFFFFF;
  padding: 9px 0px 8px 16px;
}

Sidemenu widget configuration

To configure a sidemenu widget, it is preferable to follow the recommendations when filling in the attribute values. You can use the example below as a pattern:

<SideMenu
parentsDepth="1"
childrenDepth="1"
   includeCategories="1"
   includeItems="1">\
</SideMenu>

List widget configuration

To configure a list widget, it is preferable to follow the recommendations when filling in the attribute values. You can use the example below as a pattern:

<listitems class="linkStyles" tableName="itsm_request" condition="" listView="Widget" itemPage="page" itemView="view" choiceConditionName="state" dateConditionName="sys_updated_at" perPage="10" displayColumnNumber="2"></listitems>

On this list, service requests will be displayed of 10 records per page, sorted by the update date and time in ascending order.

My CI

Generally, a list of records contains elements as listed below:

1. The <breadcrumbs> widget allowing navigation within the Portal pages structure.
2. The <sidemenu> widget adding a sidemenu.
3. The <listitems> widget displaying the items list in line with the parameters specified. The widget is bound with the Configuration item (sys_сmdb_ci) table. Open the record form by clicking on the element.

The page is located on a separate node.

To configure the breadcrumbs, sidemenu, and list widgets, please follow the recommendations given above.

To make a selection of CIs or to find a specific record, use the fields above the tickets:

• Keywords search – enter characters that a record should contain.
• Filter by date – specify a period within which a record was created.
• Filter by – select a column on the basis of which to filter the records.

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My Tickets

This page contains tickets (records of the Task table and its child tables) owned by the current user, i.e., tasks where the Caller field value is (dynamic) Me. 

To see tickets of particular type (incidents, requests, inquiries), use the navigation at the right:

To make a selection of tickets or to find a specific record, use the fields above the tickets:

• Keywords search – enter characters that a record should contain.
• Filter by date – specify a period within which a record was created.
• Filter by state – select one or more states from the drop-down list to display records in these states.

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My Approvals

This page contains tickets in the Requested state for the current user to approve or reject, i.e.,tasks where the Approver field value is (dynamic) Me and the approval State is Requested.

To make a selection of approvals or to find a specific record, use the fields above the tickets:

• Keywords search – enter characters that a record should contain.
• Filter by date – specify a period within which a record was created.
• Filter by state – select one or more states from the drop-down list to display records in these states.

See the Approval management article to learn more.

Image AddedSee the Configuration Management article to learn more.