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In SimpleOne, the password resetting process runs automatically, not involving agents. A newly added user can set password via specific link from the email notification. If a user forgot the password, it can be reset via portal and email.

Setting a password

After adding a new user, they will receive a notification via email.

1. Click on the link in the email message. You will be redirected to the New Password page.
2. Enter a new password and click Confirm. You will be redirected to the Login page.
3. Enter your login and password and click Log in.

Resetting a password

Users can reset their account passwords if necessary.

1. On the Login page, click the Forgot password? link. You can change the link text in the source message.
2. Enter your email.
3. Click Submit. 

4. After that, you will receive a message containing a link for resetting a password. The link will redirect you to the New Password page where you can set up a new password.

<a href="{instance.uri.without.scheme}/new-password/{password.reset.token}">Your new password</a>

5. Specify a new password and click Confirm. You will be redirected to the Login page.

6. Enter you login and password and click Log in.

Changing a password

You can change your or other user's password via administrative instance in the User table.

To edit a user record, perform the following steps:

1. Navigate to User Administration → Users.
2. Find and open the record you need using the Condition Builder or the list search boxes.
3. Enter a new password into the Password field.
4. Click Save or Save and Exit to apply changes.

When a user changes another user's password, an email notification is sent to the user whose password has been changed.

See the Available Notifications article to learn more.