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The password reset email contains a link looking like:

<a href="{instance.uri.without.protocol}/new-password/{user.token}">Your new password</a>

The user.token value should be specified in the Password Reset Token field for the user who retrieved a password.

A user with an LDAP server specified will not be able to retrieve a password.

In this section, you can find instructions and recommendations dedicated to the configuration of the various aspects of password resetting functionality in your instance.

Displaying a password retrieval link

To display a password retrieval link on the agent interface login page, set the simple.passwordreset.enabled system property value to 'true'.

To display the password retrieval link on the portal login page, set the simple.passwordreset.enabled system property value to 'true', and perform the following steps:

1. Navigate to Portal Structure → Portals and choose the record you need.
2. Navigate to the login page (specified in the Login page field of the portal record).
3. Scroll down to the Related Lists area and , navigate to the Page Container tab, and open a record.
4. After this, scroll down to the Related Lists area and , navigate to the Page Row tab, and open a record.
5. When you are on the page row, scroll down again to the Related Lists area and navigate to Page Column tab, and open a record.
6. After this, scroll down to the Related Lists area and , navigate to the Widget Instance tab, and open a record.
7. Start editing the Schema Option Values value:
   1. Specify the 'true' value for the password reset enabled option.

Changing the letter prerequisites

To change the password retrieval letter subject and/or body, do the following:

• Edit the email.reset_password.subject and/or email.reset_password.email_body system property values by typing your text in the Value field.

Changing the link text

To change the Forgot Password link text, you need to edit relevant values in Source Messages and Messages dictionaries. Please complete the steps below for changing this message:

1. Navigate to System Localization → Source Message.
2. Open a search bar by clicking the magnifier icon  on the top of the title area.
3. Enter the text you need in this search bar.
4. Navigate to the Messages tab and click on the record related to this.

5. Click on the ID in the right column to open the record. If the column is not displayed, then put it on the list using the Personal list layout functionality.

6. Edit the message for every language you need. You can also use inline-edit functionality to edit messages. For this:

1. Double-click on the value in the Translation column.
2. Enter a new value.
3. Click on the check icon.