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The Self-Service Portal (SSP) provides end-users a simple interface to their IT their IT support organization.

By default, it provides access to such actions as viewing User Profile and Cabinet, browsing the Service CatalogueCatalog, reading Knowledge Base articles, and working with Incidents (creating Incidents, commenting, and tracking progress).

Self-Service Portal main page consists of several areas:

1. Banner frame
2. Portal Announcements
3. Search field
4. Main area.

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Banner frame

This area contains the following elements:

1. Quick links link to the "ITSM" and "My Cabinet" categoriesMy Cabinet.
   1. My Tasks – here you can find the tasks assigned to you, and among them:
      1. Incidents
      2. Service Requests
      3. Change Requests.
   2. My CI – this section lists the assets (services or CIs) that are associated with you.
   3. My Tickets – here you can find the tickets (incidents, inquiries) created by you.
   4. My Approvals – here you can find the tickets that need your approval.
2. A notification icon displaying their the number of notifications if there are any.
3. A profile icon leading to the configurations where you can set up your profile (change user avatar, user language, quit the session, etc.).profile page with user information.

Portal Announcements

This area contains the Announcements block which is broadcasting broadcasts messages to SSP users. This functionality is used in cases when the administration needs to inform users about any circumstances or events that take place, like service degradation or emergency works.

In SimpleOne, announcements visually differ depending on the Announcement Type: it could be Maintenance or Urgent Maintenance type

• Recovery
• Completion Recovery
• Maintenance
• Urgent Maintenance
• General Information.

To manage notifications (create, edit, or delete), please navigate to the Service Announcements item in your administrative interface.

Search field

Search field allows finding the necessary records among the Knownledge Base articles, inquiries, incidents, notifications.

The system searches for matches in titles, keywords and content. A list of matching records is displayed after the search is over.

In there, the Knowledge Management functionality is used.

Main area

The main area is intended to be the storefront for a consumer, and it consists of the following semantic elements:

:

Navigation blocks leading to the various portal actions and sections:

1. Something is Broken? - My Tasks –here you can submit an Incident about any inconvenience with the company service or equipment.find the tasks assigned to you:
   1. Incidents
   2. Service Requests
   3. Change Requests.
2. Service Catalog – Service Catalogue - browse the company Service Catalogue Catalog to find the services and items that fit your needs, and  and place an order using the appropriate Service Request form as well.
3. Other Question - have another question? Ask it here.
4. ITSM - this is a parent block with the "ITSM services available for this user" sense. It contains the following:
   1. New Incident - raise a new Incident. This item replicates the Something is Broken? item.
   2. New Inquiry - raise a new Inquiry. This item replicates the Other Question item.
My Cabinet - this is a parent block with the "User-related activities" sense.
5. My Assets - this section lists the assets (services or CIs) for which you are the owner.
6. My Tickets - here you can find the tickets assigned to you, and among them:
   1. My Incidents - Incidents assigned to you
   2. My Service Requests - Service Requests assigned to you
   3. My Change Requests - Change Requests assigned to you.
Tickets Watched by Me - and this section shows the tickets where you are the watcher but not necessarily the assignee
7. Knowledge Base – browse the company Knowledge Base to find and read the articles.
8. Ask a question – here you can submit an Inquiery that cannot be definately classified as an incident or a service request.
9. Create Incident – here you can submit an Incident about any inconvenience with the company service or equipment.