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My Work is a menu category in the Navigation Menu created for ITSM agents to have quick access to tasks and absences, created by them or assigned to them. These items are links to list represetation of tables with predefined filter conditions.

In SimpleOne, My Work category has the following items and looks like this:


Menu Item nameDescription
Tasks Assigned to Me
Tasks Assigned to Me is a

A list view containing records from the ITSM Tasks table, which is a parent to the following tables: Incident, Request, Problem, Change, Task.

 The following filters are used for the records:
  • State is not one of Closed, Completed – all records where the State field is anything except Closed and Completed.

    • The list contains only uncompleted tasks assigned to the current user, i.e., the State field is not Completed or Closed, and

    Assigned User is (dynamic) Me – all records where

    the Assigned User field contains the ID of the current user. 

    Created at descending – records

    Records are sorted by the time of creation, so the latest records are

    stored

    at the top

    .
    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the Tasks Assigned to Me menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles

    of the list.

    Tasks Assigned to My Groups
    Tasks Assigned to My Groups is a

    A list view containing records from the ITSM Tasks table, which is a parent to the following tables: Incident, Request, Problem, Change, Task.

     The following filters are used for the records:
  • State is not one of Closed, Completed – all records where the State field is anything except Closed and Completed.
  • Assigned User is empty – all records where the Assigned User field does not contain any value.

    • The list contains only uncompleted tasks assigned to the user's group, i.e., the State field is not Completed or Closed, and the Assignment Group field contains the ID of

    Assigned Group is (dynamic) One of My Group – all records where the Assigned Group contains ID of

    the group to which the current user belongs. 

    Created at descending – records

    Records are sorted by the time of creation, so the latest records are

    stored

    at the top

    .
    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the Tasks Assigned to My Groups menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles.

    of the list.

    Tasks Created by Me
    Tasks Created by Me is a

    A list view containing records from the ITSM Tasks table, which is a parent to the following tables: Incident, Request, Problem, Change, Task.

     The following filters are used for the records:

    The list contains all tasks created by the current user, i.e.,

    Caller is (dynamic) Me – all

    records where the Caller 

    contains

    field contains the ID of the current user.

    Created at descending – records

    Records are sorted by the time of creation, so the latest records are

    stored

    at the top

    .
    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the Tasks Created by Me menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles. is a

    of the list.

    My Absences
    My Absences
    A list view containing records from the Absence table
    with the following filters:Employee is (dynamic) Me as Employee – all records where the Employee field
    and related to the current user, i.e., the Employee field contains the ID of the current user.

    Created at descending – records

    Records are sorted by the time of creation, so the latest records are

    stored

    at the top

    .
    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the My Absences menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles

    of the list.

    My Approval Tasks
    My Approval Tasks is a

    A list view containing records from the Approval table

    with the following filters:Approver is (dynamic) Me – all records where the Approver field 

    and related to the current user, i.e., the Approver field contains the ID of the current user.

    Created at descending – records

    Records are sorted by the time of creation, so the latest records are

    stored

    at the top of the list.


    Tip

    You can change the change filters or implement additional ones if needed on the list by clicking the funnel icon icon . Please note that they will not be saved as default filters for the menu item. To change the default settings for the My Approval Tasks menu Tasks Assigned to Me menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles.


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