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My Work is a menu category in the Navigation Menu created for ITSM agents to have quick access to tasks and absences, created by them or assigned to them.
This category is the upmost menu category and includes the following menu items:
- Tasks Assigned to Me
- Tasks Assigned to My Groups
- Task Created by Me
- My Absences
- My Approval Tasks.
These items are basically list forms of tables with predefined condition builder.
Tasks Assigned to Me
Tasks Assigned to Me is a list view containing records from the ITSM Tasks table which is a parent to the following tables: Incident, Request, Problem, Change, Task. The following filters are used for the records:
- State is not one of Closed, Completed – all records where the State field is anything except Closed and Completed.
- Assigned User is (dynamic) Me – all records where the Assigned User field contains ID of the current user.
- Created at descending – records are sorted by the time of creation, so the latest records are stored at the top.
| Tip |
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You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the Tasks Assigned to Me menu item, please read the Navigation article. |
To learn more about filters, please read Condition Builder and Condition Operators articles.
Tasks Assigned to My Groups
Tasks Assigned to My Groups is a list view containing records from the ITSM Tasks table which is a parent to the following tables: Incident, Request, Problem, Change, Task. The following filters are used for the records:
- State is not one of Closed, Completed – all records where the State field is anything except Closed and Completed.
- Assigned User is empty – all records where the Assigned User field does not contain any value.
- Assigned Group is (dynamic) One of My Group – all records where the Assigned Group contains ID of the group to which the current user belongs.
- Created at descending – records are sorted by the time of creation, so the latest records are stored at the top.
| Tip |
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You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the Tasks Assigned to My Groups menu item, please read the Navigation article. |
To learn more about filters, please read Condition Builder and Condition Operators articles.
Tasks Created by Me
Tasks Created by Me is a list view containing records from the ITSM Tasks table which is a parent to the following tables: Incident, Request, Problem, Change, Task. The following filters are used for the records:
- Caller is (dynamic) Me – all records where the Caller contains the ID of the current user.
- Created at descending – records are sorted by the time of creation, so the latest records are stored at the top.
| Tip |
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You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the Tasks Created by Me menu item, please read the Navigation article. |
To learn more about filters, please read Condition Builder and Condition Operators articles.
My Absences
My Absences is a list view containing records from the Absence table with the following filters:
- Employee is (dynamic) Me as Employee – all records where the Employee field contains the ID of the current user.
- Created at descending – records are sorted by the time of creation, so the latest records are stored at the top.
| Tip |
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You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the My Absences menu item, please read the Navigation article. |
To learn more about filters, please read Condition Builder and Condition Operators articles.
My Approval Tasks
My Approval Tasks is a list view containing records from the Approval table with the following filters:
- Approver is (dynamic) Me – all records where the Approver field contains the ID of the current user.
- Created at descending – records are sorted by the time of creation, so the latest records are stored at the top.
| Tip |
|---|
You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the My Approval Tasks menu item, please read the Navigation article. |
To learn more about filters, please read Condition Builder and Condition Operators articles.
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