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changes.mady.by.user Anna Kryzhanovskaya

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changes.mady.by.user Anna Kryzhanovskaya

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FieldMandatoryDescription
NumberYContent category number. This field is populated automatically.
NameYA name of the Service Level Agreement.
Content DBNYA content database from the Content DBs list.
KB CategoryNA knowledge base category from the CB Categories list.
Content Item ClassY

Describes SLA appointment, the following possible values apply to SLAs:

  • SLA
  • OLA
  • UC.
Object CategoryY

A service category to which the article is related. The field is populated automatically after the Content DB and Content Item Class are filled. Available options are:

  • Internal
  • External.
BodyYNSubmitted SLA content.
ServiceN

One chosen record from the Services, the field Owned by is automatically filled with the owner name from the selected service record.

StateY

One of the possible values:

  • Draft - is not ready to be accepted as active.
  • Published - the article is active.
  • Retired - is not in use anymore.
Published atNYThe time the article was published. This field is populated automatically.
Owned byNAutomatically filled with the service owner name according to the service selected.
Created byYThe user who created the content item. This field is populated automatically.
Updated byYThe user who changed the content item. This field is populated automatically.
MetainfoNFill in the field with the metadata.

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