Versions Compared

Old Version 14

changes.mady.by.user Igor Shakhbazyan

Saved on

compared with

New Version 15

changes.mady.by.user Anna Kryzhanovskaya

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Contract StatusContract
FieldMandatoryDescription
NumberYA record number in the Contracts dictionary. This field is populated automatically.
Contract NoNA contract number.
SubjectYA contract subject.
TypeN

A type of signed agreement defined by one of the available values according to a concluded agreement between the parties. This field is not mandatory.

  • SLA - Service Level Agreement between the service customer and the provider;
  • OLA OLA - Operational Level Agreement describes internal service provider relationships with its department responsible for service delivery;
  • UC - Underpinning Contract determines relationships between the supplier and the third party that provides any services required for the fulfillment of SLA obligations. 
NContract current status. Available options:
  • Valid
  • Not valid
 CategoryY

A category your contract relates to (navigate to Contracts → Contract Category and click New to create one).

SubjectYA contract subject.
ResponsibleYSpecify an employee responsible for the contractor support from the Employee list.
ProviderY

Specify a company from the Companies list.

SupplierN

Specify a company from the Companies list

CustomerY

Specify a customer from the Contact list (go to Contracts → Contact and click New to create one). Any of the following types can be chosen: a company, a branch, a section, a department, a unit, a group, an employee.

ConsumerN

Specify the end-users from the Contact list (go to Contracts → Contact and click New to create an end-user).

DescriptionNSpecify the contract brief description.
Contract StatusY

Contract current status. Available options:

  • Valid
  • Not valid
ResponsibleYSpecify an employee responsible for the contractor support from the Employee list.
Start DateStart dateNSpecify the contract start date.
End dateDateNSpecify the contract expiry date.
AutoprolongationY
Knowledge Base ArticleNReference to a particular article from the Knowledge Base with SLA, OLA, or UC Content Item Class value.
Total costCostNSpecify the contract total cost.
DescriptionNSpecify the contract brief description.

When a contract is created, you can easily create an agreement related to it by clicking the New button in the Agreement related list of this contract.

...

FieldMandatoryDescription
NumberYContent category number. This field is populated automatically.
NameYA name of the Service Level Agreement.
Content DBNA content database from the Content DBs list.
KB CategoryNA knowledge base category from the CB Categories list.
Content Item ClassY

Describes SLA appointment, the following possible values apply to SLAs:

  • SLA
  • OLA
  • UC.
Object Category

A service category to which the article is related. The field is populated automatically after the Content DB and Content Item Class are filled. Available options are:

  • Internal
  • External.
BodyYSubmitted SLA content.
ServiceN

One chosen record from the Services, the field Owned by is automatically filled with the owner name from the selected service record.

StateY

One of the possible values:

  • Draft - is not ready to be accepted as active.
  • Published - the article is active.
  • Retired - is not in use anymore.
Published atNThe time the article was published. This field is populated automatically.
Owned byNAutomatically filled with the service owner name according to the service selected.
Created byYThe user who created the content item. This field is populated automatically.
Updated byYThe user who changed the content item. This field is populated automatically.
MetainfoNFill in the field with the metadata.