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Field	Description
Type	A type of signed agreement defined by one of the available values according to a concluded agreement between the parties. This field is not mandatory. SLA - Service Level Agreement between the service customer and the provider; OLA - Operational Level Agreement describes internal service provider relationships with its department responsible for service delivery; UC - Underpinning Contract determines relationships between the supplier and the third party that provides any services required for the fulfillment of SLA obligations.
Contract Category	A category your contract relates to (navigate to Contracts → Contract Category and click New to create one).
Provider	Specify a company from the Companies list.
Supplier	Specify a company from the Companies list
Customer	Specify a customer from the Contact list (go to Contracts → Contact and click New to create one). Any of the following types can be chosen: a company, a branch, a section, a department, a unit, a group, an employee.
Consumer	Specify the end-users from the Contact list (go to Contracts → Contact and click New to create an end-user).
Service owner	Specify a service owner from the Users list.
Start date	Specify the contract start date.
End date	Specify the contract expiry date.
Knowledge Base Article	Reference to a particular article from the Knowledge Base with SLA, OLA, or UC Content Item Class value.
Total cost	Specify the contract total cost.

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