Server Scripts

Server-side scripts allow the system to run the JS scripts on the server-side when the server events happen, for example:

• writing or updating any data in the database
• an incoming message
• due date and time occurrence
• calling specified UI action
• the Run Script activity processing within a workflow.

They are used for creating reactions for the data writing based on the pre-defined rules, such as:

• database transaction interrupting
• new system object creation
• associative record creation (once the record is created, one more will be created in return)
• the context-dependent value calculation
• a configuration of the record creation initiated by incoming email (the incident is created upon receipt of an email), and so on.

In the server-side scripts, you can use native JavaScript and methods provided by server-side API.

class SimpleAutoAssigner {

  /**
  * @constructor
  * @param {string} autoAssignedRuleId
  */
  constructor(autoAssignedRuleId) {
    this.autoAssignedRuleId = autoAssignedRuleId;
    this.assigner = this.__create();
    this.userId = this.assigner.getUserId();
    this.groupId = this.assigner.getGroupId();
  }
  //...

// #import_all_types

The following sections contain more details and specifics of server-side scripts usage.

See the Scheduled Scripts article to get more information about implementing routine activities.