| Field | Mandatory | Description |
|---|
| Number | Y | This field is populated automatically and has the CON000000 format. |
| Contract No | N | Specify a number for the contract. |
| Subject | Y | Specify a subject for the contract. |
| Type | N | Specify the contract type. This is the type of the agreement signed by the parties. - SLA – a Service Level Agreement between the service provider and the customer.
- OLA – an Operational Level Agreement that describes the service provider relationships with the department responsible for service delivery.
- UC – an Underpinning Contract that determines relationships between the supplier and the third party that provides any services required to fulfill SLA obligations.
|
| Contract Category | Y | Specify the category your contract is related to. |
| Provider | Y | Specify the provider company. |
| Supplier | N | Specify the supplier company. |
| Customer | Y | Specify the customer. It can be a company, branch, section, department, unit, group, or employee. |
| Consumer | N | Specify the end-user. |
| Description | N | Add a description for the contract. |
| Contract Status | Y | Specify the current status of the contract. Available options: |
| Responsible | Y | Specify an employee responsible for the contractor support. |
| Start Date | N | Specify the contract start date. |
| End Date | N | Specify the contract expiry date. |
| Autoprolongation | N | Select this checkbox to automatically prolongate the contract. When this option is selected and Type is set to UC, the Supplier field becomes mandatory. |
| Knowledge Base Article | N | Reference to a particular article from the Knowledge Base with SLA, OLA, or UC selected in the Content Item Class field. |
| Total Cost | N | Specify the contract total cost. |
| Related Lists |
| When a contract is created, you can create an agreement related to it by clicking New on the Agreement tab. |
