Create a Content Item

To create a Content Item, follow the steps below:

1. Navigate to Knowledge Base → Content Items.
2. Click New to open the form.
3. Fill in the form.
4. Click Save or Save and Exit to apply changes.

Create a Service Description

This is a service description, informative and related to the company infrastructure.

Use the KB Dictionary features for storaging your service descriptions and SLA documentation following the steps below:

1. Create a Content DB (ex. IT Service Catalog).
2. Create a Content Category (ex. Article).
3. Create a Content Item Class (ex. Service Description, SLA, OLA, UC, and etc.).

Create a Service SLA

This specification is for SLM-relevant parts related to this service (indicators, etc.). It describes various aspects of service quality, like maximum requests handling time, and others.

Form Description